CEA invests in its employees through a comprehensive career development and measurement program. Each staff member, along with his or her supervisor, crafts a year-round plan based on 12 key success factors:

Teamwork: Works cooperatively with all staff for the greater good of the team.

Communication: Effectively uses written and oral communication skills to deliver messages in a clear, concise and understandable way.

Customer Service: Exhibits a positive attitude while striving to understand and meet customer requirements.

Learning Orientation: Actively seeks and applies new knowledge, learns from experiences, seeks and accepts feedback from others.

Initiative: Demonstrates a bias for action, works independently to exceed expectations and actively tries new ideas.

Job Knowledge: Demonstrates an understanding of relevant job knowledge and responsibilities.

Management Skills: Utilizes budgets and staff to effectively manage projects and programs.

Strategic Thinking: Considers a wide range of options and makes decisions that have the greatest impact on long-range goals.

Leadership: Has a compelling vision and influences staff to accept and support that vision.

Developing Others: Actively provides support and feedback to staff about current performance as well as future opportunities.

Dependability: Can be relied upon to meet commitments and demonstrates reliable work progress.

Multitasking: Handles multiple activities and recovers quickly from disruptions or interruptions.